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Policy on the processing of personal data

1. Generalities

This personal data processing policy is drawn up in accordance with the requirements of Federal law No. 152-FZ of 27.07.2006 "on personal data" and defines the procedure for processing personal data and measures to ensure the security of personal data of Lornet Export LLC (hereinafter referred to as the Operator). The operator sets its most important goal and condition for the implementation of its activities to respect the rights and freedoms of individuals and citizens when processing their personal data, including the protection of the rights to privacy, personal and family secrets. This Operator\’s personal data processing policy (hereinafter referred to as the Policy) applies to all information that the Operator can obtain about website visitors http://lornet-elvira.com

2. Key concepts used in the Policy

Automated processing of personal data – processing of personal data using computer technology; Blocking of personal data - temporary termination of processing of personal data (except for cases when processing is necessary to clarify personal data); Website – a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at a network address http://lornet-elvira.com; Personal data information system — a set of personal data contained in databases, and information technologies and technical means that ensure their processing; Depersonalization of personal data — actions that make it impossible to determine whether personal data belongs to a specific User or other personal data subject without using additional information; Processing of personal data – any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data; Operator – legal entity or individual that independently or jointly with other persons organizes and (or) performs the processing of personal data, as well as determines the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data; Personal data – any information related directly or indirectly to a specific or defined User of the website http://lornet-elvira.com; User – any user of the website http://lornet-elvira.com; The provision of personal data – actions aimed at revealing personal data to a certain person or circle of persons; Dissemination of personal data – any action aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or on acquaintance with personal data of an unlimited circle of persons, including promulgation of personal data in mass media, placing in is information-telecommunication networks or granting of access to personal data in any other way; Cross-border transfer of personal data transfer of personal data to the territory of a foreign state authority, foreign state, foreign natural or foreign juridical person; Destruction of personal data – any action in which personal data is destroyed irrevocably impossible to restore the contents of personal data in the information system of personal data and (or) which are destroyed material carriers of personal data

3. Operator may handle the following personal data of the User

Surname, name, patronymic name; Email address; phone Numbers; Also, the site is collecting and processing anonymous data about visitors (including "cookies") through the services of Internet statistics (Yandex Metric and Google Analytics and others). The above-mentioned data is united further by the general concept of Personal data in the text of the Policy

4. Purposes of personal data processing

The purpose of processing the User\’s personal data is to provide the user with feedback on the availability and prices of devices, clarify order details, and answer any questions related to the company\’s activities or products. The Operator also has the right to send notifications to the User about new products and services, special offers and various events. The user can always refuse to receive informational messages by sending an email to the Operator admin@lornet-elvira.com marked "Opt-out of notifications about new products and services and special offers". Depersonalized User data collected using Internet statistics services is used to collect information about User actions on the site, improve the quality of the site and its content

5. Law bases of personal data processing

The operator processes the User\’s personal data only if they are filled in and / or sent by the User independently through special forms located on the site http://lornet-elvira.com. By filling out the appropriate forms and / or sending their personal data to the Operator, the User agrees to this Policy. The operator processes depersonalized data about the User if this is allowed in the User\’s browser settings (saving cookies and using JavaScript technology is enabled)

6. Procedure for collecting, storing, transmitting and other types of personal data processing

The security of personal data processed by the Operator is ensured by implementing legal, organizational and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection. The operator ensures the security of personal data and takes all possible measures to prevent access to personal data of unauthorized persons. The User\’s personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation. If inaccuracies in personal data are detected, the User can update them independently by sending a notification to the Operator\’s email address admin@lornet-elvira.com marked "Updating personal data". The period for processing personal data is unlimited. The user can withdraw their consent to the processing of personal data at any time by sending a notification to the Operator via email to the Operator\’s email address admin@lornet-elvira.com marked "Withdrawal of consent to the processing of personal data"

7. Cross-border transfer of personal data

Operator must ensure that the rights of personal data subjects are reliably protected by the foreign state to whose territory the transfer of personal data is intended to take place prior to the start of cross-border transfer of personal data. Cross-border transfer of personal data on the territory of foreign States that do not meet the above requirements can only be carried out if the personal data subject agrees in writing to the cross-border transfer of his personal data and/or fulfills the contract to which the personal data subject is a party

8. Concluding statements

The user can get any explanations on questions of interest concerning the processing of his personal data by contacting the Operator via e-mail admin@lornet-elvira.com.is document will reflect any changes to the Operator\’s personal data processing policy. The policy is valid indefinitely until it is replaced with a new version. The current version of the Policy is freely available on the Internet at http://lornet-elvira.com

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Гарантия

Проблема с прибором? Что-то пошло не так? Мы приложим все усилия, чтобы решить вашу проблему как можно быстрее и без лишних хлопот. Обратите внимание, что на большую часть нашего ассортимента предоставляется расширенная гарантия.
Сообщить о неисправности
Расширенная гарантия 2 года
Мы предоставляем дополнительный второй год гарантии для наших клиентов по сравнению с тем, что предлагают наши коллеги, производители подобного оборудования. А также даем возможность приобрести еще 1 год дополнительно.
Единоразовая срочная замена
Уникальный сервис: в случае выявления производственного дефекта в течение гарантийного периода, мы обязуемся заменить ваш Лорнет на новый в течение одного месяца за наш счет!
Скорость принятия решения
Мы не оставим вас надолго без защиты. Обработка гарантийной заявки проходит в течение одного рабочего дня. Среднее время возврата, ремонта, доставки — два месяца.
Уверенность. Надежность. Лорнет
Каждый прибор проходит многократное тестирование на разных этапах сборки. Уверенность в каждом продукте линейки Лорнет позволяет нам расширить привычный всем гарантийный период до 2-х лет! И это абсолютно БЕСПЛАТНО и УЖЕ ВКЛЮЧЕНО в каждый комплект!
Поменяем на новый. Без вопросов
Мы ценим ваше доверие и доверяем вам! Именно поэтому мы готовы обменять ваш прибор на новый один раз в течение всего гарантийного периода. Без вопросов. Понимаем как важно не оставаться надолго без защиты, поэтому максимальный срок такого обмена — 1 месяц!
Оформление гарантии
Для обращения в гарантийный отдел, пожалуйста, заполните форму ниже. Постарайтесь максимально подробно описать суть неисправности, заполните все поля, а также приложите видео или фото.
Напоминаем!
Lornet Elvira не дает гарантии на продукцию или ущерб, причиненный нашей продукции в результате неправильной эксплуатации, попыток самостоятельного разбора или модификации устройства. Обязательно сохраните паспорт прибора в качестве доказательства даты покупки при подаче претензии.